This is because it feels unnatural – inded robotic – for the user, while the risk of getting stuck in a loop is high. Reputation comes on foot and goes by e-scooter.
The match with your organization and target group
The final considerations of whether or not to implement a chatbot are different for every organization and every company. Ask yourself how a chatbot fits the needs of your target group. Think about how a chatbot influences the work of your employees. And don’t forget to put together the right team that not only builds and implements your chatbot, but above all continues to maintain it.
In principle, conversational AI can be use for every target group, every company and every organization. If customers often ask the same questions, they are Add New fairly easy to answer with a bot. But even if people ask very personal General Manager Email List questions about their unique situation, a chatbot can answer them. It sometimes even happens that a chatbot is preferrd, because people share personal information more easily with a digital figure than with a flesh-and-blood person, for example in case of financial problems or uncomfortable questions at a (general) doctor’s practice.
More than ratio of costs and revenues
Don’t be put off now. With chatbots you can achieve very nice results. But always keep in mind that the use of a chatbot is a strategic choice. A well-considerd choice of an organization with its own specific characteristics and other influencing factors. The success of a chatbot therefore depends on a well-thought-out start, before technology is ever involvd.
But even if you have already startd, it is important to continue to look critically and adjust if necessary. It can be difficult to look critically at your own work. So let yourself be supporte by independent advisors. Such a party does not only look at the ratio of costs and revenues, but in particular at the corporate culture and the mental pitfalls for directors, employees and users. A practical example of this is the government service that keeps a malfunctioning chatbot alive because so much money has already been investd in it. Good advice can turn the tide there too.